Pk8 Privacy Policy

1 Introduction

Pk8 is one of Bangladesh's most trusted online gaming platforms. We believe that earning a user's trust starts with protecting their privacy. This Privacy Policy explains what data pk8 collects, why we collect it, and how it is used.

By using the pk8 website or mobile app, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform. If any part is unclear, feel free to contact our support team.

Pk8 is committed to keeping this Privacy Policy written in plain, clear language so that any user can easily understand it. Our goal is to operate with full transparency.

2 Data Collection

Pk8 collects your information in two ways — directly from you and automatically. Details are outlined below:

Directly Collected Information:

• Name, email, phone number, and date of birth provided at registration.
• A copy of your national ID, passport, or driving license is required for KYC verification.
• Mobile banking number provided at the time of payment (bKash, Nagad, Rocket).
• Information and messages provided when contacting support.

Automatically Collected Information:

• IP address and device information (browser, operating system).
• Time spent on the platform, pages visited, and gaming activity.
• Information collected through cookies and tracking technologies.
• Records of transaction history and balance changes.

3 Data Usage

Pk8 uses the data it collects exclusively for specific purposes. The main reasons your information is used include:

• Account Management: Keeping your account active, verifying logins, and ensuring account security.
• Transaction Processing: To process deposits and withdrawals accurately.
• Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Customer Support: To respond to your queries and resolve any issues.
• Legal Obligations: To comply with anti-money laundering laws and other legal requirements.
• Service Improvement: To analyze usage patterns and improve the platform experience.
• Promotional Communications: Sending you special offers and bonus information with your consent.

4 Data Sharing

Pk8 never sells your personal information to third parties. However, your data may be shared in certain specific circumstances:

• Service Providers: With trusted third parties for payment processing, technical support, and customer service. These parties may only use the data for its designated purpose.
• Legal Authorities: Where required by a valid court order or government authority, the necessary information may be disclosed.
• Fraud Prevention: If money laundering or other financial crimes are suspected, the relevant authorities may be notified.
• Business Transfer: In the event of a partial or full business transfer, the relevant parties may receive your data, subject to the terms of this policy.

Pk8 maintains strict confidentiality agreements with all its service providers. They may only use your data for the specific tasks assigned to them.

5 Cookie Policy

Pk8 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies pk8 uses:

• Essential Cookies: For core platform functions, such as maintaining login sessions. These cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To review platform usage. This data is completely anonymous.
• Marketing Cookies: To show you relevant offers based on your preferences. You can opt out of these at any time.

You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may affect some features of the platform.

6 Data Protection

Pk8 uses industry-leading technology to protect your data. Our security measures include:

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Firewall Protection: An advanced firewall system protects against cyber attacks.
• Restricted Access: Only authorized personnel can access your information.
• Data Backup: Data is kept secure through regular backups.

7 Your Rights

You have a number of important rights regarding your personal data, all of which pk8 respects:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In some cases, you may request that the use of your data be restricted.
• Right to Data Portability: The right to receive your data in a commonly used, portable format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise any of these rights, contact our support team. We will respond to your request within 30 days.

8 Third-Party Services

Pk8 works with trusted third-party service providers to operate its platform. These providers are given only the limited data they need to carry out specific functions:

• Payment Gateway: To process transactions via bKash, Nagad, and Rocket. They receive only transaction-related data.
• Cloud Services: For secure data storage and backup.
• Analytics Services: For monitoring platform performance. This data is completely anonymous.
• Game software provider: Minimum data required to operate the games.

All third parties are bound by strict confidentiality agreements with pk8 and may not use your data for their own purposes.

9 Minor Protection

Pk8 is strictly not intended for anyone under the age of 18. We never knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• Additional identity verification may be required in suspicious cases.
• Any account registered by someone under 18 will be closed immediately.
• If you have any concerns, parents or guardians are welcome to contact our support team.

10 Policy Changes

Pk8 reserves the right to update this Privacy Policy at any time. When changes are made:

• A notice will be sent via email or on the platform before any significant changes.
• The date of any changes will always be clearly displayed at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you object to any changes, you may request to close your account.

Visit this page regularly to stay up to date with the latest policy changes.

11 Contact

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 after logging in to the platform
• Response Time: Usually within 24 hours; up to 30 days for complex matters

We take every complaint seriously and remain fully committed to protecting your privacy.